1. Role of Redwhistle

Redwhistle is a professional company that operates this Helpline and only provides the system that mediates the informant and the concerned organization from the perspective of a third party. Redwhistle does not take any actions to resolve the reported problems. All tasks on the reports, including receiving, replying, fact verification, investigation and conclusion, etc., are the sole responsibilities of the concerned institutions.

2. Revision, Deletion and Cancellation of the Report

The reports are delivered to the manager of the concerned organization from the moment of submission, and therefore, the submitted report cannot be revised, deleted or cancelled at the discretion of the informant. Therefore, please review the contents of the report and whether to submit prior to submitting the report.

3. Note of Caution for the Informant

Unless the informant identifies him/herself personally, all anonymous reports received by Redwhistle shall be guaranteed of confidentiality and anonymity. Please make sure that your identification is not revealed by including personal information in the contents of the report or information that can infer the identity of the informant, and from receiving the disadvantages thereof.

(Provided, when making a report with a real name or registered report, personal information, such as the name and mobile telephone number, etc., are collected and some of the collected information may be provided to the member company upon request)

4. Verification of the Outcome

Please make note of your case ID, issued after submitting the report, and your password and manage them well. They are required for checking the progress and the follow-up report after reporting and are not re-issued upon being lost. Moreover, they may be needed for personal verification purposes in receiving rewards when the reported matter satisfies the rewards payment conditions. (* It is limited to the organizations implementing a rewards program, and whether the rewards program is under operation may differ depending on the organization) If there is a rewards program, whether to pay the rewards and the amount, etc. is generally determined when the investigation on the reported matter is completed.

5. Processing of the Concerned Organization

The organizations that introduced the Helpline seriously consider the reports submitted by the informants. However, if the reported matters are not the actions being considered for reporting through the Helpline, such as complaints, reporting of inconveniences, reporting of unkindness, general dissatisfaction, etc., or unclear reports, baseless slander or gossip, etc., such reports may be rejected, concluded immediately or held-off, etc. depending on the internal processing policy of the concerned organization.

Moreover, the manager of the organization is not obligated to provide information on the process or outcome of the reports from the Helpline, and may not take any actions, including non-reply, not entering the process progress, etc. Moreover, the policy of each organization on commencing with an investigation, the notification of progress and outcome may differ.

The informant understands and consents to the above roles of Redwhistle and has received notice on the matters of caution from the terms and conditions in making the report.